Shipping Policy

Shipping Policy

Last updated: June 25, 2026

Thank you for shopping with ARCSPACE STORE.

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for information about processing times, shipping estimates, and delivery.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that during periods of high demand, product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

Region Estimated Delivery Time
United States 5–10 Business Days
Canada 6–12 Business Days
United Kingdom 5–10 Business Days
Australia 6–12 Business Days
New Zealand 7–14 Business Days
Europe 5–10 Business Days
Rest of the World 7–20 Business Days

Please note that these delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your destination.

From time to time, we may offer Free Shipping promotions, which will be clearly displayed on our website.

Order Tracking

As soon as your order has been shipped, you will receive an email with your tracking number.

Please allow 24–72 hours for tracking information to become available after your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

ARCSPACE STORE is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

We cannot be held responsible for:

  • Incorrect addresses provided by the customer

  • Failed delivery attempts

  • Packages returned due to incorrect or incomplete address information

If your order has not yet been shipped, please contact us immediately and we will do our best to update your address.

Lost or Delayed Packages

Although most orders arrive within the estimated timeframe, unexpected delays may occasionally occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Peak holiday seasons

  • Other circumstances beyond our control

If your package appears to be significantly delayed, please contact us and we will gladly assist you.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the package

  • Photos of the damaged product

We will review your claim and arrange a replacement or refund where appropriate.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact us within 7 days of receiving your package.

Our support team will resolve the issue as quickly as possible.

Delivery Delays

While we strive to meet all estimated delivery times, they are not guaranteed.

ARCSPACE STORE is not responsible for shipping delays caused by:

  • Courier services

  • Customs authorities

  • Natural disasters

  • Government restrictions

  • Force majeure events

  • Other circumstances beyond our reasonable control

Contact Us

If you have any questions regarding shipping, please contact us.

ARCSPACE STORE

📧 Email: info@arcspace.store

📞 Phone: +34 631 103 054

📍 Carrer de l'Aprestadora 137, 5º 3ª
08902 L'Hospitalet de Llobregat
Barcelona, Spain