Return & Refund Policy

Return & Refund Policy

Last updated: June 2026

At ARCSPACE STORE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include any original tags (if applicable).

  • Be accompanied by proof of purchase.

To start a return, please contact us at:

Email: info@arcspace.store
Phone: +34 631 103 054

Return Address:

ARCSPACE STORE
Aprestadora 137, 5º 3ª
08902 L'Hospitalet de Llobregat
Barcelona
Spain

Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at info@arcspace.store.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will evaluate your claim and, if approved, offer a replacement or refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, opened or used oral care products cannot be returned, unless they are defective or damaged upon arrival.

We also cannot accept returns for:

  • Gift cards

  • Clearance or final sale items

  • Personalized products

  • Any item returned in a used or unsellable condition

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement is to return your eligible item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must still be:

  • Unused

  • In their original packaging

  • In resalable condition

  • Accompanied by proof of purchase

This right does not apply to products that are exempt under applicable consumer protection laws, including certain sealed hygiene products once opened.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@arcspace.store

Contact Us

If you have any questions regarding returns or refunds, we're happy to help.

ARCSPACE STORE

📧 Email: info@arcspace.store

📞 Phone: +34 631 103 054

📍 Aprestadora 137, 5º 3ª
08902 L'Hospitalet de Llobregat
Barcelona, Spain